Common emergency drain services problems
- ✓ Sewage backing up into the property
- ✓ Overflowing manholes and drains
- ✓ Flooding from blocked surface drains
- ✓ Collapsed drains and sunken ground
- ✓ Tide tables and visit timing
A drainage emergency means sewage in the house, flooding from a blocked drain or an overflowing manhole. Because these carry a health risk, use the 24/7 online enquiry form and say clearly what is happening.
West Mersea sits on Mersea Island in the Blackwater Estuary, and the Strood causeway links it to the mainland. The causeway floods at some high tides. Drainage close to the shore can change with the tide.
Keep people and pets away from sewage, and wash your hands after any contact. Stop using toilets, sinks and washing machines, because every flush adds to the flooding. If water is near electrical sockets or fittings, switch off the electricity at the consumer unit, but only if it is safe to reach it. Never touch a wet or damaged consumer unit.
Run no more water while you wait, because it adds to any flooding. If sewage reaches living space, keep children and pets out of the room. Low land near the seafront may hold water longer, so mention if the ground outside is also wet. Give the road or beach-side address on Mersea so help heads to the right spot.
On flat ground, surface water and groundwater can matter for drains, especially near the seafront. Older drains may pre-date modern standards, so the plumber checks them first. We cover the church and High Street area, the seafront and the outskirts.
For the method in full, read our guide to emergency drain services. Wider background sits on the West Mersea drainage page, while the Colchester drainage page covers the main town. You may also want drain repairs in West Mersea.
Raw sewage indoors, water pooling in the yard or a manhole spilling over all need quick reporting. Tell us whether The Strood is under water, since that shapes when a visit can happen.
The Strood floods at some high tides, so visits may need to fit around tide tables. Mention any urgency in your enquiry, because the tide may affect timing.