Privacy Policy

This policy explains how we handle your details when you use this website. It covers what we collect, why we use it and what rights you have. Please read it, because it applies each time you send an enquiry.

1. Information We Collect

When you use our services or contact us, we may collect your name and contact details, such as phone, email and address. We may also collect details about your drain problem, and your property location and postcode. If you pay for work, we may collect payment details too.

2. How We Use Your Information

We use your details to provide the services you have asked for and to contact you about your enquiry or booking. We also use them to send appointment confirmations and reminders. Additionally, we use them to improve our services and to follow the law.

3. Data Storage and Security

We store your data securely using industry-standard encryption. We keep your details only as long as we need them to provide our services and meet legal needs.

4. Third-Party Sharing

We do not sell your personal details. However, we may share data with trusted providers who help us run our services. Those providers must keep it private under strict agreements.

5. Your Rights

You have the right to access your personal data and to ask us to correct anything inaccurate. You can also ask us to delete your data. Furthermore, you can withdraw consent for marketing messages. To use any of these rights, contact us via our online form.

6. Cookies

Our website uses cookies to improve your experience. See our Cookie Policy for more details. The cookie banner lets you accept or reject them.

7. Contact Us

For privacy-related enquiries, contact us via our online form. We will get back to you about your question. Please say which part of this policy you are asking about, because it helps us answer.