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Terms & Conditions

Please read these terms and conditions carefully before using our emergency plumbing services.

1. Service Agreement

By engaging Emergency Plumber Colchester for plumbing services, you agree to these terms and conditions. Our services are provided on an emergency basis and are subject to availability.

2. Emergency Service

We provide 24/7 emergency plumbing services. While we strive to respond as quickly as possible, response times may vary depending on location, weather conditions, and current demand.

3. Pricing and Payment

  • All prices are quoted in British Pounds (GBP)
  • Emergency call-out fees may apply outside normal business hours
  • Payment is due upon completion of work unless otherwise agreed
  • We accept cash, card payments, and bank transfers
  • VAT is included in all quoted prices where applicable

4. Workmanship and Guarantees

We guarantee all workmanship for a period of 12 months from completion. This guarantee covers defects in workmanship but does not cover normal wear and tear or damage caused by misuse.

5. Insurance and Liability

Emergency Plumber Colchester maintains comprehensive public liability insurance. However, we are not liable for any indirect or consequential damages arising from our services.

6. Access and Property

You agree to provide safe and reasonable access to the property for our engineers. We will take reasonable care of your property, but we are not responsible for any damage to decorative finishes.

7. Cancellation Policy

Cancellations must be made at least 2 hours before the scheduled appointment time. Late cancellations may incur a cancellation fee.

8. Health and Safety

Our engineers are trained in health and safety procedures. You must inform us of any known hazards or special requirements before work begins.

9. Complaints

If you have any complaints about our service, please contact us within 7 days of the work being completed. We will investigate and respond within 5 working days.

10. Data Protection

We process your personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to our processing of your personal data.

11. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or utility failures.

12. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

14. Contact Information

For questions about these terms and conditions, please contact us:

Last updated: July 2, 2025