A sewage emergency is one of the most unpleasant and risky problems a property owner can face. Foul drains can fail because of a blockage, a pipe collapse or a pump failure. When that happens, raw sewage can back up through toilets, sinks and floor drains.
Sewage contains harmful bacteria, viruses and parasites. Therefore it poses serious health risks, and professional clean-up matters. The work may need protective gear, extraction units, sanitising equipment and high-pressure jetting.
The plumber contains and removes the sewage, clears the drain fault and sanitises affected areas. Where a structural fault such as a collapsed pipe caused the backup, the damaged part needs repair. If the problem starts in the public sewer network, it is a matter for the sewerage company. Do not leave a sewage emergency alone, because delay can increase contamination and property damage. Meanwhile, our guide to what to do in an emergency drain problem covers the first steps.
The work after a sewage backup depends on how far the contamination has spread. Containment and clearance come first, and the drainage fault is dealt with after that. Request a quote online and describe the problem; the plumber will discuss the job with you.
Yes. Raw sewage contains harmful bacteria, viruses and parasites. Avoid direct contact, keep children and pets away from affected areas, and do not clean up without protective equipment. We recommend professional extraction and sanitising.
Stay out of the affected rooms and open windows to ventilate the area. If sewage is near electrical sockets or fittings, switch off the electricity at the consumer unit, but only if it is safe to reach it. Never touch a wet or damaged consumer unit. Do not flush toilets or run taps, because this can make the backup worse.
If the backup comes from the public sewer network rather than your own drains, the sewerage company is responsible for the repair. In this area, that is Anglian Water. A plumber can help you work out whether the fault is in your drains or the public network. If it is a public sewer problem, you will need to report it to Anglian Water.